Just experienced one of those gratifying conversations with IT support which makes one feel comforted and understood.
My home workstation has refused to allow me access for the last couple of days and thrown up an array of inexplicable and imaginative errors, bringing me close to chucking the whole thing out of the window.
There have been a number of attempted fixes initially by me, then remotely by them and eventually involving me crawling under the desk to disconnect and reconnect the tangled spaghetti of cables (and discovering the inevitable variety of unsavoury detritus which has found its way into the nooks and crannies behind it, including mouse droppings).
Eventually the lovely and patient techno nerd on the other end of the phone made his declaration
“It’s properly broken”
I think I’m in love.