After endless weeks of trial by call centre, brainless phone operators, external works with new pole erection, multiple cancelled and botched appointments and the approachment of near insanity on my part, the Openreach engineer pulls up to my house to install a line just as the coal truck backs out of my driveway and hits the telegraph pole, nearly bringing it down. After a bit of giddy swaying from the pole, me and the engineer, it decides not to fall down. Could have been the last day this earth for the coal man. …